Avoid VRBO!!
I wrote an earlier review: I accidentally clicked a link to reserve Yaro Stellar Mosaic 2 bdrm/2 bath in Austin, TX for $2176.15. I immediately called VRBO and within 6 minutes of my reservation click, I canceled. HOWEVER, VRBO or Yaro Stellar (hard to know which) kept $1328.64.
Here's an update: After my review here on Trustpilot, I received a note from VRBO saying they would refund my money. Guess what? They did not. No surprises there. They are liars and this is fraud.
VRBO responded with the following:
This email is in regard to the recent concern that you faced. We truly apologize for the inconveniences caused. As we can check in that the host has issued a refund for you and you would receive the amount within the given the mentioned timeline. If you do not receive the refund within the mentioned timeline, please feel free to reach out to us....Regards,
Anusmita
Vrbo.com Support Team
No refund. So it's back to the Attorney General's office, the Better Business Bureau, and as many SM sits as possible to report them and caution others.
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