Utterly useless. Difficult site to navigate, endless popups for unwanted features like "OneKeyCash" or their app (I'm on a desktop computer, why would I want the app?!). Eventually managed to place a booking for the place we wanted. Payment details entered but no payment taken. Fortunately host contacted us and we made payment direct with them. Vrbo's "help" an endless loop of useless chatbots. Eventually when a "human" is engaged they don't help and then the chat disappears. A few days before the stay recieved a late-night email from Vrbo saying we had requested to cancel and would only get a 5% refund. We hadn't. Now there is no trip showing and the chatbot won't help or won't connect an agent. Criminally bad, as tens of thousands of others have experienced. A score of 1/5 seems too high.
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Vrbo is a top ranked vacation rental site with over +2 million
Vacation homes, apartments, condos, b&b, cabins, beach houses & vacation villa rentals - Rent from the owners and save. Perfect for Family Vacations, Reunions & Group Travel, Vacation Home Rentals provide discount lodging & accommodations - better than hotels, last minute & discount travel and tourism.See more