WARNING: Management completely failed us during a holiday weekend. We booked a beachfront condo expecting a premium experience, but what we found was unacceptable. The unit was disorganized, with no linens, dirty items left behind, and basic necessities missing. We paid a significant amount, expecting better. When we reported the issues, they acknowledged them but offered no real solutions, suggesting we find a hotel instead. Their response was inadequate, and when I sought compensation, they suddenly claimed they could only communicate with the primary guest, despite having dealt with me previously. They refunded the cleaning fee but nothing more. It raises concerns about their management practices. Travelers should seek better-managed options.
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Founded in 2002 by Steve Milo, VTrips is the premier property management company servicing Florida, South Carolina, Tennessee, New Mexico, and Hawaii. With offices across the country, our staff takes great pride in providing quality management to our owners and first-class vacation rental home experiences for our guests.
Our high standards and quality assurances ensure guests stay in the best rental homes on the market and owners receive personalized service. We have local offices with dedicated property managers, so owners feel comfortable that someone is always keeping an eye on the property. Whilst guests enjoy the 24-hour guest services, maintenance and housekeeping options, as well as the varied amenities and features in our vacation rentals.
Our employees know how important the decision is when selecting a vacation rental home or choosing a property management team. That’s why we pride ourselves on going the extra mile. No matter what your question or concern we are here to help.See more
