I am extremely dissatisfied with the service. We reserved a cabin in the woods several months in advance for late November. On October 3, we were informed that our cabin was no longer available and we had to select another from a limited list of three options, with a decision required that same day. After reviewing the alternatives and their feedback, we chose a cabin but specifically inquired about the fireplace's functionality due to previous issues. We received an email confirming that the fireplace was operational. However, upon arrival, we discovered it was out of order, with a sign indicating it was nonfunctional. We called right away, but were told that nothing could be done as the owner was unwilling to fix it. When we requested a different cabin, they said it wasn't possible due to the fireplace issue, despite having proof of their earlier confirmation. They showed a lack of professionalism in handling the situation. The next morning, my husband contacted them and they only offered a $50 credit, which felt inadequate after spending over $1,000 for a cabin that did not match the advertised amenities.
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Founded in 2002 by Steve Milo, VTrips is the premier property management company servicing Florida, South Carolina, Tennessee, New Mexico, and Hawaii. With offices across the country, our staff takes great pride in providing quality management to our owners and first-class vacation rental home experiences for our guests.
Our high standards and quality assurances ensure guests stay in the best rental homes on the market and owners receive personalized service. We have local offices with dedicated property managers, so owners feel comfortable that someone is always keeping an eye on the property. Whilst guests enjoy the 24-hour guest services, maintenance and housekeeping options, as well as the varied amenities and features in our vacation rentals.
Our employees know how important the decision is when selecting a vacation rental home or choosing a property management team. That’s why we pride ourselves on going the extra mile. No matter what your question or concern we are here to help.See more
