My flight was canceled at the airport, and I was not provided with timely rerouting options; the only choice offered was a flight three days later. Customer support instructed me to find alternative travel arrangements myself. To reach my destination, I had to buy a next-day flight with another airline at my own cost. Following this, I submitted a claim under EC261 for compensation due to the delay and reimbursement for the extra expenses incurred from the lack of rerouting. The airline later denied the claim, citing fog and extraordinary circumstances. Their response only addressed compensation and did not include details about rerouting or reimbursement for the additional travel costs. I have sent follow-up inquiries specifically about rerouting and the expenses I incurred. Several weeks have passed without any confirmation, reference number, or meaningful response. As of now, I have not received any reimbursement for the documented alternative transport.
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Vueling Airlines es una de las aerolineas low cost de mayor crecimiento en Europa. Ofrece vuelos baratos entre las principales ciudades europeas.