Review Time
I arrived in Granada on 14 February on flight VY2016. My suitcase never made it.
Since then, I’ve done everything asked of me:
· Filed a report at the airport
· Sent photos of my bag and baggage tag
· Answered questions about stickers
· Submitted documents and receipts
And after eight days?
Nothing. Silence. Not a single update.
Your own website says most delayed luggage is found within 72 hours. It’s been 192 hours.
I don’t understand how a modern airport like Barcelona, in a country that welcomes millions of visitors, can leave a traveller completely ignored for so long.
I’m not asking for perfection. I’m asking for communication.
Buy Airbus, our wonderful, European planes. Don’t switch to Boeing, funding competitors and taking jobs from Europeans. Since I stopped flying Ryanair due to endless passenger abuses, I’ve used Vueling and it works great. Stick with Airbus, or many of your clients will stop flying with your airline to protest this self-destructive move. Thanks
Avoid this airline by all means. This is the worst and most unfair airline in the world. On flight VY6101 on 20th Feb 2026 from Rome to Barcelona then to Ibiza they made me pay a Euro 120 fine just for the Rome -Ibiza route because my under-seat luggage was exceeding their self determined size by 1 cm in length. I have used the same on all other low cost and never had a problem. The overall ticket was approx Euro 180 two ways. You could just see their joy in taking money from a customer and acting as inflexible sheriffs. Awful service. Never ever again.
I asked for help at the Vueling help desk and the guy refused to speak to me because he was "busy" though I was the only customer there. Really rude and unhelpful. Also my Vueling booking showed the wrong access point at Orly meaning I had to retrace my steps by a few hundred meters.. just not helpful. It was a short flight, thank goodness, as there was hardly any leg room on the plane... Avoid if you can
I booked a flight with Vueling from Barcelona to Granada on 14 February 2026 (flight VY2016) . Upon arrival, my checked luggage was missing. I immediately filed a report at Granada Airport.
It has now been over one week, and I have received no update, no delivery, and no meaningful response from Vueling.
What I Have Done
· Sent multiple emails to Vueling Customer Relations
· Responded to a query from their baggage tracing system
· Provided photos of my suitcase and baggage tag
· Contacted them through every possible channel
The Result
Nothing. Zero communication. No one has told me where my luggage is, when I might get it back, or even confirmed that my responses have been received.
I am currently in Granada with no clothes, no belongings, and no idea what is happening. Vueling's official website promises that most delayed luggage is found within 72 hours. That timeline has long passed.
This is not the service anyone expects from an airline operating out of a modern airport like Barcelona. I have been patient and cooperative, but being ignored for over a week is unacceptable.
Flight: VY2016, 14 Feb 2026
Route: Barcelona (BCN) → Granada (GRX)
I hope this review helps other travellers understand what to expect. If anyone from Vueling is reading this: please take action. I just want my luggage back.
Dear Vueling Airlines Customer Relations,
I am writing to formally complain about the conduct of your boarding staff and the excessive baggage charge applied to us during our recent flight to Paris.
At the gate, we were handled by a staff member named Maria, who was later joined by another colleague. From the outset, the interaction felt hostile and confrontational. We were travelling with a backpack, a tote bag, and a small shopping bag (photos attached). The way the situation was managed caused significant distress to both my daughter and me, and my daughter was left in tears.
When I looked at her badge to identify her name — which is a normal and legitimate right of any customer — this appeared to be taken negatively. Following this moment, the tone of the interaction escalated and the rule was applied in an especially harsh and punitive way. It felt as though we were being penalised rather than assisted as paying passengers.
We repeatedly explained that we had a tight onward connection and could not afford delays or to have our belongings sent to the hold. We clearly stated: “We don’t have time, madam. We have a connection. We don’t have time to collect the luggage. I have a train to pick up in Paris.” Despite this, we were told there was “only one alternative” and that if we attempted to take the bags on board after paying, security would be called and we would be removed from the plane.
Under pressure and with no practical alternative, we were charged £120. We understood that payment would allow us to keep our belongings with us, yet we were then told the bags had to be placed in the hold regardless. This contradiction created confusion and panic, particularly given our onward travel arrangements. We had deliberately chosen not to check luggage because of our connection in Paris, and this was dismissed without empathy or flexibility.
What was most upsetting was not only the financial charge but the manner in which we were treated. I was made to feel responsible for my daughter’s distress while we were being spoken to in a dismissive and authoritarian tone. Customers have the right to be treated with dignity and to know the name of the staff member serving them, without fear of negative repercussions.
I am therefore requesting:
1. A full refund of the £120 excess baggage charge.
2. A formal investigation into the conduct of the boarding staff involved.
3. A written clarification of your gate baggage policy and how it should be communicated and applied to passengers.
This experience caused significant inconvenience, anxiety, and disruption to our onward journey. I expect this complaint to be taken seriously and addressed promptly.
I look forward to your response.
If I could put no stars I would. Worse customer service and experience we have ever had with an airline. Claimed we hadn't paid for baggage even when we showed them our forms. They were very arrogant at Mikonos airport. Took 6 months to receive a refund. Given there was 5 of us travelling this was an expensive lesson- never fly with Vueling!
My flight was canceled at the airport, and I was not provided with timely rerouting options; the only choice offered was a flight three days later. Customer support instructed me to find alternative travel arrangements myself. To reach my destination, I had to buy a next-day flight with another airline at my own cost. Following this, I submitted a claim under EC261 for compensation due to the delay and reimbursement for the extra expenses incurred from the lack of rerouting. The airline later denied the claim, citing fog and extraordinary circumstances. Their response only addressed compensation and did not include details about rerouting or reimbursement for the additional travel costs. I have sent follow-up inquiries specifically about rerouting and the expenses I incurred. Several weeks have passed without any confirmation, reference number, or meaningful response. As of now, I have not received any reimbursement for the documented alternative transport.
Avoid at all costs! They misplaced my luggage and over six months later, I still haven't received any reimbursement for the items I was informed I could buy. I've reached out numerous times and always hear that a manager will return my call, but that never happens!
experienced a delay of 2.40 minutes on the flight from Malaga to Barcelona, with no customer service available in Malaga and no phone lines operational before 9:30 AM. Endured a two-hour wait in Barcelona to arrange new flights, ultimately missing a connecting flight. After three flights and 26 hours of travel, returned to my final destination. Extremely disappointing experience; I wouldn't choose this service even if it were complimentary.
Claim your business profile now and gain access to all features and respond to customer reviews.
Vueling Airlines es una de las aerolineas low cost de mayor crecimiento en Europa. Ofrece vuelos baratos entre las principales ciudades europeas.
ocean-florida.co.uk
flights-us.gotogate.com
apollorv.com
newtongrouptransfers.com
tripmasters.com
point.me
mygetaways.co.uk
cheapvuelos.us
findamericanrentals.com
aspects-holidays.co.uk