I booked a flight with Vueling from Barcelona to Granada on 14 February 2026 (flight VY2016) . Upon arrival, my checked luggage was missing. I immediately filed a report at Granada Airport.
It has now been over one week, and I have received no update, no delivery, and no meaningful response from Vueling.
What I Have Done
· Sent multiple emails to Vueling Customer Relations
· Responded to a query from their baggage tracing system
· Provided photos of my suitcase and baggage tag
· Contacted them through every possible channel
The Result
Nothing. Zero communication. No one has told me where my luggage is, when I might get it back, or even confirmed that my responses have been received.
I am currently in Granada with no clothes, no belongings, and no idea what is happening. Vueling's official website promises that most delayed luggage is found within 72 hours. That timeline has long passed.
This is not the service anyone expects from an airline operating out of a modern airport like Barcelona. I have been patient and cooperative, but being ignored for over a week is unacceptable.
Flight: VY2016, 14 Feb 2026
Route: Barcelona (BCN) → Granada (GRX)
I hope this review helps other travellers understand what to expect. If anyone from Vueling is reading this: please take action. I just want my luggage back.
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Vueling Airlines es una de las aerolineas low cost de mayor crecimiento en Europa. Ofrece vuelos baratos entre las principales ciudades europeas.