1 star review for a company that sues reviewers for their (what I believe to be) fair review. That simple. I also took a look at their assembly instructions; having put a few of these types of machines together in the past dozen years, the instructions are horribly confusing. In this, I fully agree with other reviewers. Addendum: The company is challenging this review and the process of challenging requires me to disclose my personal information? Absolutely not! My tel# is personal and I am not giving it to a company that has demonstrated itself to be litigious over fair and honest reviews. They are literally asking for my personal tel# and my full name. What is wrong with this company??? Why challenge reviews when you could put all of that time and effort to simply improve your product?1) My experience with the install instructions is that they are very confusing and seriously lacking in detail. This argument has been put forward by other reviewers and is well documented. If you follow their install instructions for certain products, I'm of the opinion that there's a near zero chance that you will be able to do the install without error. If experienced gym equipment personnel have issues, so will others.2) There is little chance that you can tell who has and hasn't bought your product by simply reading this review page. There is *ZERO* chance that you can identify who has and hasn't USED or ASSEMBLED your products. 3) I'm of the personal opinion (review) that Vulcan Strength has some quality issues that could have easily been addressed by the company. Instead of addressing these issues (IE: stating that they will strive to write better install instructions; which would have satisfied me), they appear to be going into full attack mode against reviewers by using a copy/pasted blanket statement referring to reviewers as not being a customer. I expected better from this company than open hostility. I cannot build a consumer/seller relationship with a business that threatens people who review their product in what I believe is a fair and balanced way. I'm of the opinion that this company is outright hostile to reviewers and it has demonstrated itself to be litigious and that it will challenge any reviews it does not like.
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None of the one star reviews on this page are from actual Vulcan customers. There is no proof of purchase, no proof of any genuine interaction, and no evidence that these reviewers have ever used Vulcan products. Several reviews originate from countries where Vulcan does not conduct business.
Vulcan has never sued anyone for leaving a negative review. That narrative is false. These reviews are not based on customer experience and exist solely to promote an online smear campaign driven by third party content.
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Prospective customers should rely on verified purchase reviews and direct communication with Vulcan when evaluating our products.See more