I'm not even sure where to start. This has been a terrible experience with the company overall, especially after spending nearly $3000. There seems to be a major issue with management, affecting everything down to the warehouse. We encountered missing boxes, incomplete parts, incorrect accessories, and even dishonesty. Despite making three phone calls to resolve these issues, we ended up receiving more incorrect boxes. Christmas turned out to be a huge letdown for the kids, with a swing set missing its swing and a quest still packed in boxes. We requested to speak with a manager but were only told he would return our call. We're still waiting. Proceed with caution when considering a purchase from this company.
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Based in Brisbane, Australia, Vuly has been at the global forefront of innovative engineering for trampolines, swing sets, monkey bars, basketball hoops, kids' bikes and many other outdoor play products.
For over a decade, we've pushed the limits of innovation, safety and fun. We strive to engineer the world's safest outdoor play equipment.
We operate in Australia, the USA & Canada.See more
