Review Time
Pros: Decently easy to put together - takes awhile but easy to follow directions.
Generally fun. Keeps kids engaged.
Cons: safety! Both the bed swing and the nest swing have serious design flaws the way they are “held together”, the bolts come off and kids are falling to the ground - one even hit their head on the pole while it happened. We had only played on the set 10 or so times and the swings have fallen apart several times now. I do not feel safe letting my kids play on them anymore.
Customer service - I reached out to try to figure out a safe solution to the bolt problem and….nothing….crickets. I do not think they care about my kids safety or yours :(
I am extremely disappointed with both the product quality and the dishonest customer service. I purchased a high-priced Vuly play module and, after only ONE winter in the Montreal area, rust began appearing at every single junction and connection point.
When I contacted customer service, their response was insulting. They tried to claim that because I live near the St. Lawrence River, the "saline air" and "ocean tides" caused the corrosion. For reference, Montreal is over 300 km away from any saltwater. It is a freshwater region. This is a blatant lie used to invoke an environmental exclusion clause and deny a legitimate warranty claim.
Their "solutions" were equally ridiculous:
1. They offered to send replacement parts, which would require hours of manual labor on my part to disassemble and reassemble a defective product.
2. They actually suggested I use a wire brush to scrub the rust off myself!
If you are in Canada, be warned: these products are NOT engineered for our climate. The company does not stand behind its "warranty" and will use fake geographical excuses to avoid refunding you. A premium-priced outdoor product should not fail within 6 months.
Save your money and buy from a reputable local company that understands Canadian winters and respects consumer protection laws.
I'm not even sure where to start. This has been a terrible experience with the company overall, especially after spending nearly $3000. There seems to be a major issue with management, affecting everything down to the warehouse. We encountered missing boxes, incomplete parts, incorrect accessories, and even dishonesty. Despite making three phone calls to resolve these issues, we ended up receiving more incorrect boxes. Christmas turned out to be a huge letdown for the kids, with a swing set missing its swing and a quest still packed in boxes. We requested to speak with a manager but were only told he would return our call. We're still waiting. Proceed with caution when considering a purchase from this company.
We recently acquired a large model and have been thoroughly impressed. The structure is robust, of high quality, and feels very secure. Putting it together was straightforward, thanks to the clear and simple instructions. One of the most notable aspects is the extensive variety of accessories available, allowing for easy customization based on different children's preferences and interests. Most importantly, our 8-year-old absolutely adores it and uses it constantly. A wonderful investment that we would gladly recommend.
We’ve owned our trampoline for nearly a year now, and our kids adore it! The quality is outstanding, and it seems built to last for many years ahead. The support team was wonderful to work with, and the delivery was quick and effective.
I bought our trampoline during one of their fantastic sales, and it has been worth every penny. The assembly was surprisingly straightforward, with clear instructions that made everything simple. We did notice a minor issue on one section upon arrival, but the interaction with the customer service team was excellent—quick, friendly, and effective. They promptly sent a replacement part without any complications. Three years later, the trampoline remains in great condition. It’s robust, safe, and has endured heavy usage remarkably well. Overall, dealing with this company has been a positive experience, and I would gladly purchase from them again. Highly recommend!
The customer service I received was exceptional. It made the entire process much more enjoyable and seamless. Had a lovely conversation as well. Thank you to the representative. I'm eagerly anticipating the arrival of our trampoline just in time for the holidays.
This was the best customer service I have ever received. It made everything much smoother and more enjoyable. Had a delightful conversation. Thank you for making this process great! Excited to receive our trampoline just in time for the holidays.
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Based in Brisbane, Australia, Vuly has been at the global forefront of innovative engineering for trampolines, swing sets, monkey bars, basketball hoops, kids' bikes and many other outdoor play products.
For over a decade, we've pushed the limits of innovation, safety and fun. We strive to engineer the world's safest outdoor play equipment.
We operate in Australia, the USA & Canada.See more
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