I am extremely disappointed with both the product quality and the dishonest customer service. I purchased a high-priced Vuly play module and, after only ONE winter in the Montreal area, rust began appearing at every single junction and connection point.
When I contacted customer service, their response was insulting. They tried to claim that because I live near the St. Lawrence River, the "saline air" and "ocean tides" caused the corrosion. For reference, Montreal is over 300 km away from any saltwater. It is a freshwater region. This is a blatant lie used to invoke an environmental exclusion clause and deny a legitimate warranty claim.
Their "solutions" were equally ridiculous:
1. They offered to send replacement parts, which would require hours of manual labor on my part to disassemble and reassemble a defective product.
2. They actually suggested I use a wire brush to scrub the rust off myself!
If you are in Canada, be warned: these products are NOT engineered for our climate. The company does not stand behind its "warranty" and will use fake geographical excuses to avoid refunding you. A premium-priced outdoor product should not fail within 6 months.
Save your money and buy from a reputable local company that understands Canadian winters and respects consumer protection laws.
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Based in Brisbane, Australia, Vuly has been at the global forefront of innovative engineering for trampolines, swing sets, monkey bars, basketball hoops, kids' bikes and many other outdoor play products.
For over a decade, we've pushed the limits of innovation, safety and fun. We strive to engineer the world's safest outdoor play equipment.
We operate in Australia, the USA & Canada.See more
