I receive a gift card yearly, as I used to enjoy dining here. However, during my latest visit, I tried to use it, but the waiter took it away, stating it couldn't be processed in my presence. I was later told only £20 remained on the card, which was surprising since I hadn't visited before. There was no clear communication about any terms that could lead to a reduction in value. This lack of transparency about gift card balances is concerning, and I advise others to keep their gift card receipts and ensure all payments are processed in view.
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Wagamama is a British restaurant chain, serving Asian food based on Japanese cuisine.
