We are vegans and we like good fresh food, ideally non-ultra-processed and not taken from a freezer and heated.My wife ordered pulled shiitake byod, but we found out the 'pulled shiitake' is from the freezer and reheated. If Wagamamas is going to heat frozen food, they should at least inform the customer.We also found the service disappointing, and we had to keep asking the staff for service as they were more interested in chatting to each other than checking on the customers.When we have interacted with staff, they have been helpful and tried to ensure our dining experience is enjoyable.We saw a few problems at the restaurant; it is not perfect, but it is better than most.
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