I couldn't change my bank connection in the app, and I've reached out at least eight times. When I do get a response, it's always a generic message that doesn't address the issue. There's no live chat, and sometimes they just don't reply at all. Customer service is terrible. Compared to other companies, I find another platform to be the best option. Even their reply below seems focused on problems rather than solutions.
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We’re giving everyday Australians real-time access to their wages and trying to improve their financial well-being. The latest way we give back to our customers. Wagepays’ mission is to provide everyday Australians with real-time access to their wages to enhance their financial well-being. We are now taking this to a new level by being Australia’s first Wage Advance provider to offer a reward points program.
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