Review Time
I attempted to use the service but was informed there were “inconsistencies with my pay.” I have no clue what that means, as my pay has been consistent or higher for nearly six years. When I contacted support, I received an automated email that didn't address any of my initial inquiries. There are other wage services I would prefer over this one.
I strongly advise against borrowing from this service. They assume you need to borrow money even if you're not in financial distress. When you can't meet their payment demands, they monitor your bank account and seize your entire paycheck as soon as it arrives, leaving you with nothing—no money even for basic needs. I intended to pay off $400 this week, but they took $900 just moments after my funds were deposited. Their representatives are rude and seem unaware that their actions are illegal; I am now pursuing legal action against them. They treat you like you're uninformed. I've been left with zero funds for food or medication, putting my health at serious risk. I can't afford to get to work or pay my rent. This service is truly appalling. They even lie in their responses to reviews, which is astonishing. There are many other platforms that are honest and willing to work with you, like another service I recommend. The blatant dishonesty is shocking, and if I could share screenshots, I would.
I strongly recommend avoiding borrowing from them. They assume you would borrow money even if you're not in financial distress. When you struggle to make payments, they monitor your bank account and immediately take your entire paycheck, leaving you with nothing, not even enough to buy food. I intended to pay off $400 this week, but they took $900 right after my payment hit the bank. Their attitude is rude, and they don't seem to understand that this is illegal; I'm now pursuing legal action against them. They treat you like you're foolish. They left me with nothing—no money for food or medication, putting my health at risk. I can't afford gas to get to work or pay my rent. Absolute scum! They even lied in their response to this review, which is unbelievable. Extremely shady—stay away! There are many other platforms that are honest and will work with you, unlike them.
I have no reversals on my bank account and meet all the lending criteria, yet they declined my application. I emailed them twice and received a response four days later, but it didn't address my inquiry at all. After another email, I got another generic reply unrelated to my question. It seems like they haven't read my emails. I sent another email today, but I'm not hopeful about receiving a meaningful response. This appears to be a common issue for many other customers who also receive generic replies that don't address their questions. Very strange.
I applied for wage pay, but it just says they can't assist me. I work full-time and pay my loans on time, yet my application gets declined immediately. When I reached out to customer service, they only sent generic emails and seemed indifferent. A friend of mine, who works part-time and is behind on his car loan, got approved, which makes no sense. Many people have warned me that this is a scam, and now I see why. Avoid them and consider other options. I've reported them, and the financial services ombudsman is aware of the issues.
I couldn't change my bank connection in the app, and I've reached out at least eight times. When I do get a response, it's always a generic message that doesn't address the issue. There's no live chat, and sometimes they just don't reply at all. Customer service is terrible. Compared to other companies, I find another platform to be the best option. Even their reply below seems focused on problems rather than solutions.
I'm very dissatisfied. I've had an advance of $100 three times, which would have helped me significantly, but I can't get past the identity verification. They told me to email my photo ID, which I’ve done several times, but I keep receiving the same automated response. I can try again in seven days, only to get the same result. I applied because I needed help, and I still do!
This is the worst case of blatant dishonesty. If you need to update your details, forget it. Lose access to an old email account and want them to make changes? They’ll say they will update the details once the account is paid, but after payment, they refuse to assist further. They ignore emails, and I've reported them to the relevant authorities. Use at your own risk.
They claim to be there to help, but it's all a facade. I've been seeking support for over a year and have reached out multiple times via email, but I've made no progress. It's like communicating with a robot—there's no real response or assistance. A total waste of time.
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We’re giving everyday Australians real-time access to their wages and trying to improve their financial well-being. The latest way we give back to our customers. Wagepays’ mission is to provide everyday Australians with real-time access to their wages to enhance their financial well-being. We are now taking this to a new level by being Australia’s first Wage Advance provider to offer a reward points program.
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