I've been with Waggel for Hugo's insurance for four years now and honestly couldn't be happier. Three claims paid out without a hitch — straightforward process, no fuss. I did have one claim rejected, but that was entirely my own fault for not reading the T&Cs properly; the team explained it clearly and fairly.
Every time I've spoken to their customer reps they've been knowledgeable, patient and genuinely kind. You can tell they actually care. I wouldn't dream of switching unless the premiums jumped significantly. Highly recommend Waggel to any dog owner who wants an insurer they can actually trust when it matters.
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