I had been a loyal customer for many years, but after receiving my latest renewal, I decided to leave. The monthly premium increased by £40, along with a significant excess for claims. Thankfully, I've never had to make one, but it feels like I was insuring a luxury car rather than a dog! My dog, a pedigree with a solid lineage, has always been healthy due to proper care, and my local vet hasn't raised prices significantly. To add insult to injury, I learned I could qualify for a £20 discount if I enrolled in an unnecessary online scheme that requires using an AI-generated 'Vet' for advice before seeing a real one. I don't need a bot to tell me when to take my dog to the vet! This requirement to consult an AI for discounts is absurd. It's disheartening to see that customer loyalty seems meaningless these days!
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