I have been with the service for nearly three years without needing to file a claim. However, when I finally did, it was rejected because my pet had not had annual dental check-ups. Despite being in good health and having seen a veterinarian for a booster, who noted a dental issue that was scheduled for treatment, she was deemed ineligible for coverage. I conducted a pre-claim inquiry, and it took them several days to inform me that she wasn't covered, despite having dental coverage. I have now canceled my policy with them. They are quick to accept payments, but when it comes to claims, the answer is always NO. I would advise against wasting your money with this service.
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