We have been in our HOME at Rectory Woods for 5 months and our experience with Wain Homes over the past year has been exceptional.
We started our journey with Wain Homes in early 2025 meeting Suzanne (Sales Exec), she took the time explain how buying a new build works and answered the questions we had.
In Feb 2025 we reserved our new home which was at foundation level.
As there were no Jenner properties available on the Rectory Woods site for us to view, Suzanne arranged for us to visit another local development to allow us to view completed house.
In April 2025 Suzanne introduced us to Richard (Site Manager) where they both took us through what would happen in detail and answered more questions from us.
In the middle of the year Claire took over from Suzanne and Sean took over from Richard but nothing changed for us the service we received continued to be first class.
We would visit the site every week to see how the build was going (as we could see our new home through the site gates) and this would leave to more questions which Claire & Sean would always answer.
During the summer 2025 we met Ian (Assistant Site Manager) who like the rest of the team if we had a question or query he would answer it for us an he also took the time to explain what was going on around the whole site.
In summer / early autumn 2025 we had meetings with Claire to review and agree extras, we never felt rushed and Claire always took the time to walk through the options in detail so we could make the right selection for us.
In Winter everybody worked extremely hard to get the house ready and CML completed which allowed us to move into our new HOME in November 2025.
Due to us being on holiday just before our completion date Sean / Claire were flexible around our house demo and completed a few days after we moved in
Once we moved in “Google” the site Telehandler arrived with the mini skip to help us remove the mountain of cardboard and packaging that comes with moving house.
Ian visited us few weeks after moving in and completed the snagging review, he took our list, advised on what the next steps would be, with all of the items being resolved quickly (some of which were resolved the same day).
In Jan 2026 Dan took over from Ian, and in Feb 2026 Alex took over from Dan, as with all the Wain Homes staff we have encountered they will always stop and talk to you and answer any questions you may have.
The whole Rectory Woods Team currently led by Sean have been amazing, always being available, extremely professional and friendly.
After the site snagging list was completed and signed off we were handed over to Wain Homes Customer Care, the level of service has remained same with any queries we raise being handed and resolved in professional manner by Jon & Ciara.
Everyone we have dealt with from Wain Homes has always been very professional, open and honest. We cannot recommend Wain Homes highly enough they are customer focused and deliver results.
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