waistora.com

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1 Based on 17 reviews

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Mindy Adams
No Refunds or Exchanges & Received a Used Product

This is a caution ⚠️. MAKE SURE TO READ ALL THE FINE PRINT BEFORE PLACING AN ORDER! I ordered two items in mid-December, one with a bra and one without, and received them at the end of December. Due to an allergy to the fabric, I reached out via email more than 10 times seeking a refund for an unused product that was only opened. It took weeks for the company to respond. They instructed me to return the item and email them the receipt with the tracking number, which I did. I also requested to cancel the other order due to my allergic reaction. They informed me that the second order had already shipped. They promised to assist with a refund for the first order but stated they would uphold their return policy for the second, which claims no refunds for wrong sizes. I didn't order the wrong size; my allergy is the issue. I purchased another item that arrived used, complete with dog hair and sweat stains, and I have photos as proof. I inquired about exchanging it for a larger size (XL) for my niece's upcoming birthday, but have yet to receive a response. My friends and family were all eager to try it after me, but now, 127 out of 129 are no longer interested based on my experience. We had planned to start a support group to document our journeys together. This company is truly problematic and engages in poor business practices. To date, I have paid for an item I never received and for a contaminated item that was clearly used by someone else. Order at your own risk.

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Date of experience: Dec 24, 2025

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