I bought their waist trainer and tried it on immediately. It felt secure, so I didn't need to return it right away since I was going on a trip. After starting their 30-day guarantee, I noticed the straps unhooked after an hour. I thought it was user error, but it happened again, so I contacted customer service, who suggested adjusting the straps. I sent photos as instructed, but was told I couldn't submit a replacement claim since it was beyond the 7-day window. They wouldn't replace their faulty product but offered me a new one at 50% off! So, they won't refund the defective item, and they want me to pay more for another? Ladies—BEWARE!
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