If there was an option for negative stars, I would choose it, as this brand does not deserve even one star. I received a damaged waist trainer in an incomplete package. After raising my concerns, they offered a replacement, but I declined since the recipient had traveled. They instructed me to return the item upon receiving the replacement, which I did. It took them 7 to 10 days to acknowledge the return. I won't even discuss the long wait for my initial order. Now, almost two months later, after repeatedly requesting a refund, I'm just being passed around. I had to dispute the charge with my bank and am still waiting for a refund. Their customer support has been non-existent, showing no empathy or care whatsoever.
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