I purchased a large tub of cream just a week before Christmas, with a Use By date of December 26th. However, when I opened it on that date, it was completely sour, despite being stored unopened in the fridge. When I reached out to the customer support team, they requested extensive details and photos of the container and lid, which I provided. Two days later, they requested the same information again, and I complied. Today, they asked for the same details for a third time, claiming they couldn't access my previous messages. This seems either like a technology failure or a strategy to frustrate customers into giving up, which I ultimately have done. For a company that claims to be among the top six in the country, this level of service is extremely disappointing!
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