I experienced disappointing customer service from the company, along with a frustrating response regarding an order that was delayed before the holiday. It was not only delayed but also misplaced… there was no assistance during the festive period, and now they are unresponsive. I’m left in the dark about whether or when the order will be delivered to my Mum. It’s been just over two weeks since I placed the order for a case of wine intended as a Christmas gift… is this the new standard for the company? I am incredibly disappointed. I remain hopeful but still waiting.
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