Long standing clients of Waitrose and JLP generally. Shop at their stores; insurance customers and have their credit cards.
On 12th January we drove into their Harpenden store and or car was materially damaged by an unsecured parking barrier. Full apology from the manager/photos of the damage taken etc.
It was then passed up to head office and we were asked to get two quotes (which we did). Enter stage left their "claims handlers" Keoghs who informed us they will complete their investigations by mid-March.
We are left driving around with a damaged car (including a broken petrol cap) and Waitrose have washed their hands of the process and basically said nothing to do with them now. Extremely disappointed
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