Dear Wakefit Team,This email is regarding my order Wakefit Antho King Size Hydraulic Upholstered Bed (Order No: ORDER202508hLXtt7).As you are aware, the delivery was originally scheduled for 18th August 2025. I am writing this on the 23rd August 2025, which means the order is already 5–6 days delayed. Despite my repeated follow-ups even before the scheduled date, no one from your team took any proactive action to ensure timely delivery.On 21st August, after several calls, emails, and tweets, I finally received a response stating that “the order will be docketed within the next 48 hours.” However, even after that period, I only received a call from a representative whose behavior was arrogant, irresponsible, and dismissive. He was not interested in listening to my concerns and instead kept giving meaningless explanations.This entire experience has left me feeling cheated and mentally harassed. For every escalation, all I receive from Wakefit are copy-paste replies like “we will come back to you in 24–48 hours”. To me, it seems 48 hours for Wakefit is treated as 48 seconds—no urgency, no accountability, and no real action.It is extremely disappointing that your calling team, case managers, mailing team, and even social media team are all providing nothing but false assurances without resolving the matter. I have never experienced such pathetic customer service from any reputed brand.I demand:A clear and specific delivery date with proof that the product is dispatched.An immediate explanation for the repeated delays and mismanagement.Accountability from a responsible person (not generic 24–48 hour replies).Please treat this as an urgent escalation. If I do not receive a satisfactory response, I will be left with no option but to explore other avenues for resolution.Sincerely,Shashank Shekhar Pandey9654360350
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Wakefit creates innovative sleep products be it mattress, sleeping pillows and sheesham wood beds to help you get a comfortable sleep at cost effective pricing. Our products are easily available online and through our size guides you can decide whether you want to go for single bed mattress, king size mattress or queen size mattress with best mattress price. Contact us @+91 988 3333 123 for more information about top rated mattresses.See more