wakefit.co

I purchased a Wakefit Gravita Office Chair, and the entire experience turned into a six-month ordeal

I purchased a Wakefit Gravita Office Chair, and the entire experience turned into a six-month ordeal.

First, the delivery itself took more than two months. The chair was delivered only after I filed a complaint with the consumer forum. Wakefit claimed that my location was not serviceable due to logistics issues, which did not make sense because they had previously delivered a mattress and a dresser to the same address which i ordered with the chair and got months before i received chair.

When the chair finally arrived, I discovered that it appeared to be a used display unit rather than a new product. It was also missing essential items, including the key required to tighten the screws and the spray that was supposed to be included.

When I requested a return, it took another three months for Wakefit to arrange the pickup. During this process, they introduced a condition that had never been communicated earlier—that I had to first disassemble the chair myself, pack it, send them photographs of the packed chair, and only then would they arrange the pickup.

Since the chair uses a hydraulic mechanism, it is easy to assemble but difficult to disassemble without professional assistance. Wakefit asked me to pay ₹500 (their WhatsApp support message actually mentioned ₹400) for technician assistance. They said that a technician would come, help disassemble the chair, provide packaging materials, and that after I sent photographs of the packed chair, they would dispatch the pickup.

However, after I paid the amount, the technician who came did not disassemble the chair or pack it. He simply took the chair away, while I was left with the original cardboard box that Wakefit had sent. Ironically, when the packaging materials arrived, they informed me that since the matter had already been dragging on for so long, they would arrange the pickup directly.

As a result, I ended up returning a used product and still incurred a loss of ₹500 for a service that was never provided. Throughout this process, I also had to endure six months of constant follow-ups and unnecessary stress.

To make matters worse, when I informed Wakefit that I had not received my refund, instead of providing the transaction reference number so that I could check with my bank, they asked me to share my bank statements from the date they initiated the refund until the date I reported that I had not received it.


FYI: because of all this i wanted to return all the products i purchased from wakefit but sadly I missed the deadline window for it as this dragged for so long, not gonna buy any product from them for sure.

Date of experience: Mar 11, 2026