I would like to share my recent purchase experience with Wakefit’s online store.
On 22nd February 2026, I placed an order that included a King Size Latex Pillow. However, on 27th February 2026, I received a Standard Size Latex Pillow instead. I immediately raised a return request, and the product was collected on 28th February 2026.
Since then, I have been continuously following up with customer support. Unfortunately, the responses have been inconsistent and unhelpful. Despite acknowledging the return pickup, the team has neither processed my refund nor provided the correct product. Repeatedly, I am informed that the item is “non-refundable,” and at the same time, they mention that the correct product is “out of stock.” As a paying customer, this experience has been extremely disappointing.
It has now been more than a month, yet there is no resolution, refund, or replacement. Each time I contact customer support, a new representative repeats the same information without offering any concrete solution.
Based on my experience, I cannot recommend this vendor. I would advise others to exercise caution before purchasing products from this platform due to the poor customer service and lack of accountability.
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Wakefit creates innovative sleep products be it mattress, sleeping pillows and sheesham wood beds to help you get a comfortable sleep at cost effective pricing. Our products are easily available online and through our size guides you can decide whether you want to go for single bed mattress, king size mattress or queen size mattress with best mattress price. Contact us @+91 988 3333 123 for more information about top rated mattresses.See more