I had been a paying customer of WaleHost/Evos Hosting for months through an active PayPal subscription. My VPS was wrongly terminated in November 2024 for “non-payment,” even though PayPal processed the subscription charge on November 23rd. The payments continued every month afterwards, even while the service remained offline.When I finally noticed and opened a support ticket in June 2025, I was assured by Edoardo Landi, that the VPS would be reinstated and the balance of payments applied. He even asked which OS I wanted (Debian 12, as originally). Since then: silence. No service restored, no follow-up.Worse: my support tickets were deleted without explanation. I have also tried contacting them through their Telegram channel — again, no response. This is not an accident; it’s a pattern.I did not ask for data recovery, just for the service I paid for. Instead, they took the money and provided nothing. This is not just poor customer service, it’s dishonest.This is not the first time: when I originally signed up, it also took them almost a full month to even start providing the service I had paid for. Both then and now, I have been far more patient than anyone should be expected to be with such poor customer support.If you value your time, money, and peace of mind, stay away from WaleHost. They delete tickets, ignore paying customers, and fail to deliver the services you’ve paid for.
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WaleHost is a next-generation hosting provider founded in 2025, with infrastructure based in the Netherlands.
We are committed to delivering real results — not empty promises. Our focus is on high-performance hosting, enterprise-grade reliability, and truly responsive support.
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