UPDATE 08.21.2025: This company did not provide the original packing so there was no way to return the items in the "box" they required. They have continued to harass me despite this situation being resolved. I took down the original negative post as promised, but because they continue to email and harass me and now also are still lying about the situation I had to put another negative post about their continued harassment. Clearly they are not satisfied that this matter was fully resolved and are incapable of just saying nothing any further. I anticipate you will see more posts about this situation; however, I will not post again. Order from this company at your own risk & with eyes wide per this review!I ordered from Walk Hero because my husband is a tennis/pickleball professional who needs/wants comfortable shoes which these stated they were. We received the shoes in a package, no box, which I was not surprised at since all companies are going to minimal packaging these days. They will say they were in a box.... they were not. If they had been I would have kept it because I store shoes in shoe boxes in the closet. I asked to return them before the expiration of 30 days. They said no because I had no box to return them in. I posted a review on Trust Pilot and BBB about their refusal to honor their return policy because of a "box." I received an email from them that said if I would remove the Trust Pilot review they would honor their policy. I wrote them back and said that's blackmail. I told them I would remove the review after they honor their return policy. The next day they refunded me in full. I removed the Trust Pilot review as promised, because I KEEP MY PROMISES. They disputed the BBB several times. About two days ago I said I did not agree with their response, but in the comments I explained they had refunded us, and I considered this matter fully resolved. They didn't let that go - they posted they didn't agree with what I said and argued about the policy and return again. I wrote back, not accepting their response to let them know that at this point they are simply harassing me. I told them because of their refusal to just drop the SETTLED MATTER, I would post on Trust Pilot about their ON-GOING HARASSMENT OF ME FOR NO REASON. Buy from WalkHero at your own risk. (I am SURE they will post a reply trying to AGAIN harass and contradict what I've said; however, all of this is in writing and wholly provable.) If I have to I will post it. I will NOT allow them to tell me I'M the one in the wrong when they are, provably.
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WalkHero | Redefine the walking experience, make every step lighter
Did you know? Up to 77% of people are troubled by foot pain in their daily lives, and heel problems rank first. The pain of every step may make simple walking a burden.
At WalkHero, we believe: health starts with the heel. As an innovative direct-to-consumer footwear brand, we focus on solving heel health problems and use the power of technology to restore freedom of walking.
Why choose WalkHero?
HEELWELL™ dynamic heel support technology: the world's first innovative midsole design, which can intelligently fit the heel curve, dynamically expand and contract with gait, and provide all-weather cushioning and stable support.
Overall solution with heel as the core: by accurately dispersing the pressure on the sole of the foot, it not only relieves heel pain, but also significantly improves chain problems such as arch fatigue and forefoot discomfort.
Data-driven comfort experience: based on the research and development of more than 100,000 foot databases, combined with biomechanical testing, to ensure that every pair of shoes can become an "invisible protective layer" for your feet.
Wearing WalkHero, you will feel:
✅ 80% reduction in heel pain* (based on third-party laboratory stress testing)
✅ Improve walking endurance and easily cope with daily commuting or long-distance walking
✅ Natural gait correction, improving posture and health starting from the feetSee more
