I ordered a pair of shoes from the Walk Hero website. I tried them on and took approximately 10 steps in them. They did not fit correctly. The company refuses to send a return packing slip stating that the shoes has signs of wear and tear. When attempting to return the shoes, you have to take different pictures of all angles of the shoes before they will even consider a refund. Walk Hero is not accrediated by the Better Business Bureau, so there is really nothing that a customer can do to hold them accountable. There is also no place to leave a review on their website. This is a shady company, so please take this a a warning not to do business with them. Phil WilliamsThe Walk Hero company doesn’t tell the truth with their social media posts and emails sent out. To be clear, this review is about Walk Hero’s return policy. The shoes I ordered were the most comfortable slip-ons that I have ever put on my feet. Walk Hero states in their ads…60 days free wear tests. Right beside that statement, they state 100% risk fee money back guarantee. I honestly took 10 steps down my concrete driveway, and then took them off when walking back in the house. Walk Hero will not refund my money on the shoe purchase. The shoes, although very comfortable, they did not fit my heel right. In conclusion, this is about my experience with Walk Hero. I’m sure most people who purchase shoes from them are happy with their purchase. I’m just one of the many customers who is not happy. To the Walk Hero staff…I want to end this rebuttal to your reply to my review. If it is possible, I challenge you to post the pictures on TrustPilot of the shoes that I sent to you for review. You claim the shoes have wear and tear, and they do not meet the standards of your return policy. Post the pictures and prove the statements you have made in your rebuttal to my review. I won’t hold my breath on my challenge to you. The Truth,Phil Williams
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WalkHero | Redefine the walking experience, make every step lighter
Did you know? Up to 77% of people are troubled by foot pain in their daily lives, and heel problems rank first. The pain of every step may make simple walking a burden.
At WalkHero, we believe: health starts with the heel. As an innovative direct-to-consumer footwear brand, we focus on solving heel health problems and use the power of technology to restore freedom of walking.
Why choose WalkHero?
HEELWELL™ dynamic heel support technology: the world's first innovative midsole design, which can intelligently fit the heel curve, dynamically expand and contract with gait, and provide all-weather cushioning and stable support.
Overall solution with heel as the core: by accurately dispersing the pressure on the sole of the foot, it not only relieves heel pain, but also significantly improves chain problems such as arch fatigue and forefoot discomfort.
Data-driven comfort experience: based on the research and development of more than 100,000 foot databases, combined with biomechanical testing, to ensure that every pair of shoes can become an "invisible protective layer" for your feet.
Wearing WalkHero, you will feel:
✅ 80% reduction in heel pain* (based on third-party laboratory stress testing)
✅ Improve walking endurance and easily cope with daily commuting or long-distance walking
✅ Natural gait correction, improving posture and health starting from the feetSee more
