UPDATE: Refund received after sending them screenshots of their own T&Cs, billing page and filming the entire process of signing up to walking yoga where there is ZERO mention of mindway and its fees. It’s not even ‘hidden’ it’s completely non existent. Their response to me below shows what a scam this is. They literally cannot uphold the below argument when the consumer is not made aware of charges and they don’t explicitly tell the consumer what they are signing up for. Do not give up demanding your refund if you’ve cancelled this app and had confirmation in writing. Absolutely disgusting practice from this company and their affiliated ‘mindway’. I cancelled my subscription to walking yoga in April, and have now been charged almost £200 for mindway, with the company stating it’s part of their t&cs, and were clear in my welcome email - which was conveniently never sent. When I cancelled walking yoga - six months ago - the company should’ve also cancelled any subscriptions they’d set up to mindway as per consumer and contract laws. I have now raised a dispute with my bank. I’ve emailed mindway/walking yoga so please do not reply to this with your stock response of ‘email us’ because the customer service has been poor.
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