I purchased a 30 day trial period for Walking Yoga. After opening the App, I realised it wasn't for me so I accepted that I would just lose the cost for the trial period and didn't use the App again. I was shocked to find that after the trial period, the subscription automatically renewed and I was charged for the next month. I checked my email which I received after ordering the program and there was no mention about the subscription except for a link to terms and conditions. I didn't open the link to check. I contacted the company to ask for some support and was met with a few very blunt responses saying they have a no refund policy. Given that this company boasts about the wellbeing and mental health benefits of walking Yoga, I find their customer service and support when a genuine mistake has been made appalling. Not even a notification that the trial was coming to an end and the amount that would be deducted from my account the following month. Looking at these reviews it's clear that I am not the first person to fall into the trap of their hidden terms and conditions. I would not recommend this company to anyone. UPDATE: Walking Yoga replies to these reviews very sympathetically asking customers to reach out for support. However when you do, they just responded with their terms and conditions. I contacted them with a screenshot saying I had ordered a one month plan and here is their response. Basically no intention to rectify the situation.Hello You replied to my review asking me to submit the order number and email address so you can look into the issue.As you can see here, I signed up to a one month plan - your words, not mine. I hope you can sort this outOrder DetailsOrder Number: 3099169Product: 1-month planRegards Thank you for following up and providing your order details.I can confirm that your Walking Yoga subscription has already been canceled, so you will not be charged again in the future. You will continue to have access to your plan until August 30, 2025, which is the end of your current billing period.I understand your concerns regarding the automatic renewal and the lack of a renewal notification. Our subscription terms, including the automatic renewal after the trial period, are outlined during the sign-up process. We do not send renewal reminders as part of our standard procedure, and this is stated in our Terms and Conditions.Regarding your refund request, our policy states that payments are non-refundable once processed. This policy is in place for all digital products and is outlined in our Terms and Conditions, which are available on our website.I appreciate your feedback and understand that this situation has been frustrating. If you have any further questions or need assistance with your account, please let me know.Best wishes,This email is a service from Walking Yoga. Delivered by Zendesk
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