I signed up for an original trial period of £11.99 and subsequently was charged for £24.47 a month later without my knowing consent. Despite emailing the company to obtain a refund on the above grounds I am advised "...Please note that as per our Terms and Conditions, which you agreed to upon purchase, unless a subscription is cancelled, it renews automatically". There is a complete lack of transparency within the terms and conditions that a renewal subscription would be charged. The company point blank refuses to refund me my money and I am escalating this further with PayPal and Trading Standards. It is the principle of this matter that is important, and that which I am pursuing.
Claim your business profile now and gain access to all features and respond to customer reviews.
