DO NOT TRUST THIS COMPANY. They do not act in accordance with consumer protection laws such as the Digital Markets, Competition and Consumer Act 2024. If you have had a renewal and they are refusing to refund you please google this article (“A New Age for Subscription Contracts under the Digital Markets, Competition and Consumer Act 2024”) and consider reporting this company to the CMA. This article explains how this Act creates new rights for consumers to protect them against “subscription traps”. There are now implied terms in contracts that you can cancel within 14 days of a renewal. If they fail to let you know of a renewal in advance of taking money then you have the right to cancel the contract at any time because they are in breach of contract. This company is set up to profiteer from subscription traps. The poor reviews below are a very accurate reflection of their customer service. Their response to these reviews asking people to reach out is purely marketing and completely insincere. I have emailed multiple times and they refuse any refund despite me pointing out their consumer protection duties and contractual obligations. They do not let you know you have a subscription and give no notice they are due to take payment. This is in breach of the Digital Markets, Competition and Consumers Act. I contacted them minutes after being notified they had taken payment and they have repeatedly refused any refund. This company needs to be reported for its underhand practices. The app is also not good and not worth a single penny. Do not use this app - it is not any good and moreover this is not a trustworthy company.
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