My security software flagged the website as being "low reputation", so I decided without ever opening the app or using anything from it to cancel within the 14 days cooling off period that, I understand, is required in the UK as a cooling off period for goods and services bought on line. They have refused point blank to refund my money, firstly saying that they were relying on their "No refund" clause which, I believe, is an unfair contract term so not applicable and then claiming that they cannot trace my cancellation although since 11th June we have had a number of email exchanges on the subject. My feeling is that this is a company to be very wary of financially.Update:A response was posted inviting me to get in touch with them. I did so including both my order number and copies of the exchanges between us. I received a n acknowledgement of my communication but have had nothing more.Now at18/07/25. After more prodding with auto replies, not from the address that they asked me to reply to, I eventually on 16/7 got a response saying "no change". I am totally unconvinced that if I took the matter to the Small Claims Court that they would win but have reached the point where my time is worth more than the principle. I guess that this is what they rely on. If this is an example of their business practices, I would avoid them
Claim your business profile now and gain access to all features and respond to customer reviews.
