They’re lightning fast when it comes to charging your card, but completely unwilling to help when it comes to refunds. I didn’t realise I’d signed up for a paid plan after the introductory offer – and I’m usually very careful about these things. Somehow, this one slipped through.There were no clear notifications or warnings that I was entering into a new paid contract. No reminder, no confirmation email – nothing. Just a quiet charge to your account, and by the time you realise, it’s too late. I guess they count on people missing it so they can pocket the money.Despite not using the plan at all, their support team refuses to issue even a partial refund. All they’ve said is that I can continue to access the service until the end of the month, when my subscription will be cancelled. That’s it. No empathy, no flexibility, just a flat refusal. Absolutely shocking customer service.This isn’t just bad business – it’s a scam, plain and simple. Avoid at all costs.
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