I quickly realised I wasn’t going to use the app at this time, thought I’d cancel and maybe come back to it. Went through the procedure (so I thought), at least when you see a message ‘You have cancelled your subscription’, you would think that pretty clear and unambiguous… apparently not, it means they take your payment, and once taken cannot be refunded. Generously, they will allow me to use the app for the extra month I have paid for though!! On this basis, I would rate them little better than scammers and will avoid any of these apps in the future.Update: although the reaching out to help looked caring, the answer hasn't really changed my opinion. I would advise users to look carefully at the T&Cs if thinking to cancel and to double, double check. The system is set up so that they will take your money, without notification which might alert you to an error, and will not refund once taken.
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