Although the service initially was great, we would recommend viewing other companies before using Walking Pets. Our dog underwent emergency surgery for IVDD where the chances of him walking again were not great. We ordered a wheelchair proactively as our dog was paralyzed and didn’t know if he would ever walk again. The wheelchair came within a few days of ordering but we were encouraged by our surgeon to hold off on using a wheelchair initially. Here we are a few weeks later and our boy is beginning to walk again, unsupported. The company does say they have a 30 day return policy, which is understandable under certain circumstances. However, going through the recovery of IVDD surgery, and the emotional turmoil that comes along with a special needs dog, there should be some grey area. Even a partial refund of some kind. The wheelchair we ordered is still in the box, sealed. It has never even been opened. But they still refused to accept a return because it was after their 30 day return policy (by 11 days). We understand if it was opened, built, etc., but it hasn’t even been opened! It definitely is frustrating because these are not cheap, and again, going through a recovery like this there are so many unknowns. We definitely will be looking elsewhere if we are ever in need of dog accessories in the future!
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Walkin' Pets and Walkin' Wheels products for handicapped and disabled pets of all sizes. Help your four-legged friend rediscover mobility and independence with our wide selection of dog wheelchairs, harness, and slings.
