Review Time
We ordered a wheelchair for our dog Samson. He is a German Shepard and has been having issues with hip dysplasia. We thought it finally time to get him a chair so he could live out his remaining days with a bit more mobility. However, before we could take delivery of the item, Samson took a turn for the worse. The vet discovered cancer and his time is unfortunately severely limited. I called and cancelled our order. I had rush shipped and overnighted the product so we would get him the most time we could. When I emailed and called, they immediately stopped shipment and refunded our purchase in its entirety. The young lady on the phone was very compassionate and took care of everything. We have a very difficult short time ahead of us, but at least we don’t need to deal with returning and attempting to get a refund. Thank you for your compassion. It is greatly appreciated.
This company has “gone to the dogs?” No. It is not friendly to dogs nor owners anymore.They sent the wrong size item over 3 months ago but was unopened as the one in use was not trashed yet. The neoprene vests quickly . fall apart. We have had them professionally repaired many times.The company and a person named “ George” would not honor an exchange even though their person selected the wrong size , after 5 years of the correct size being sent. It is difficult enough to care for a paralyzed dog without being fleeced by the company when they sent the wrong size months ago as their associate helped me place the order and she chose the wrong size. The package was unopened , new with tags as the error was discovered! We are livid . Walking Pets was so much better run in the old days. They recently have begun to treat loyal, long time , highly invested clients like dirt. Walkin Pets has gone the way of online inhumanity and disconnect , away from devoted buyers. It’s sad because we are locked into such a specific need and they do not care anymore. The items are poorly made now too.
Although the service initially was great, we would recommend viewing other companies before using Walking Pets. Our dog underwent emergency surgery for IVDD where the chances of him walking again were not great. We ordered a wheelchair proactively as our dog was paralyzed and didn’t know if he would ever walk again. The wheelchair came within a few days of ordering but we were encouraged by our surgeon to hold off on using a wheelchair initially. Here we are a few weeks later and our boy is beginning to walk again, unsupported. The company does say they have a 30 day return policy, which is understandable under certain circumstances. However, going through the recovery of IVDD surgery, and the emotional turmoil that comes along with a special needs dog, there should be some grey area. Even a partial refund of some kind. The wheelchair we ordered is still in the box, sealed. It has never even been opened. But they still refused to accept a return because it was after their 30 day return policy (by 11 days). We understand if it was opened, built, etc., but it hasn’t even been opened! It definitely is frustrating because these are not cheap, and again, going through a recovery like this there are so many unknowns. We definitely will be looking elsewhere if we are ever in need of dog accessories in the future!
I ordered 3 items on 1/28/25.I am still waiting for a harness. Received an email from UPS on 2/18/25.My order is scheduled to be delivered on 2/22/25.I don't know if this delayed delivery issue is by UPS or your company.In either case, Waiting almost one month is way too long.
Stellar product, just what our dog needed. Really grateful for this company, and the help it has given our dog with DM. He actually likes the wheelchair, and it gives him a new freedom. He's a big dog, so it's not great for inside the house, but it's great for outside!
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Walkin' Pets and Walkin' Wheels products for handicapped and disabled pets of all sizes. Help your four-legged friend rediscover mobility and independence with our wide selection of dog wheelchairs, harness, and slings.
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