During installation, I damaged the metal wall mounting bracket for a Wallbox Pulsar Pro socket model (a vehicle accidentally drove over the bracket). I straightened it as much as possible and mounted it anyway.The retailer where I purchased the charger does not stock spare parts (which I can accept). I then contacted Wallbox support simply to ask where I could buy a replacement bracket as a spare part. The damage was my fault and I was fully willing to pay for a new one.Instead, support requested a large amount of irrelevant information and ultimately concluded that they could not help me and that the spare part is not available. This is completely incomprehensible to me. I currently have a Wallbox mounted on the wall that moves left and right due to the bent bracket, and every time I plug in my vehicle it reminds me of this support failure.I own four Wallbox chargers in total. The other three suffer from SIM connectivity dropouts. After rebooting the devices from the app (via local Bluetooth), they often end up in a “disconnected” state. Sometimes cutting and restoring power helps reconnect GSM, sometimes it does not. Very strange behavior.One charger is connected to evcc.io via OCPP, but it appears Wallbox has significantly reduced the number of allowed public API requests, which again makes no sense to me. There is no local API available either… Real show!I am extremely dissatisfied and truly tried everything, but:Called Customer Care – No responseRaised a support ticket from the app – No responseEmailed support with full evidence – No responseAfter-sales support is appalling. Product reliability is questionable.
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Wallbox is a global company, dedicated to changing the way the world uses energy in the electric vehicle industry. Wallbox creates smart charging systems that combine innovative technology with outstanding design and manage the communication between vehicle, grid, building and charger.
Wallbox offers a complete portfolio of charging and energy management solutions for residential, semi-public and public use in more than 80 countries.
Founded in 2015, with headquarters in Barcelona, Wallbox’s mission is to facilitate the adoption of electric vehicles today to make more sustainable use of energy tomorrow. The company employs over 700 people in Europe, Asia, and the Americas.See more
