wallbox.com

Now on to my second Wallbox. The first only lasted a year my current one is just out of warranty. af

Now on to my second Wallbox. The first only lasted a year my current one is just out of warranty. after an update the unit is froze and display error. Having tried several things it won’t reboot. Customer care is online only and takes several days for a reply then on and so on, a conversation can last weeks and ultimately no use whatsoever. Frankly the cost of the unit and to only get three years is criminal. Wish I had never bought

Date of experience: Feb 09, 2026

Wish I’d never bought.

Now on to my second Wallbox. The first only lasted a year my current one is just out of warranty. after an update the unit is froze and display error. Having tried several things it won’t reboot. Customer care is online only and takes several days for a reply then on and so on, a conversation can last weeks and ultimately no use whatsoever. Frankly the cost of the unit and to only get three years is criminal. Wish I had never bought

Date of experience: Feb 09, 2026

Avoid Wallbox. No local presence in Australia.

They are not located in Australia and have no presence here. Customers with faulty products, and there seem to be quite a few of us, are reliant on a company called Electric Future which has close to the worst customer service I have encountered.

Date of experience: Feb 09, 2026

Poor After-Sales Support and Unreliable Connectivity

During installation, I damaged the metal wall mounting bracket for a Wallbox Pulsar Pro socket model (a vehicle accidentally drove over the bracket). I straightened it as much as possible and mounted it anyway.The retailer where I purchased the charger does not stock spare parts (which I can accept). I then contacted Wallbox support simply to ask where I could buy a replacement bracket as a spare part. The damage was my fault and I was fully willing to pay for a new one.Instead, support requested a large amount of irrelevant information and ultimately concluded that they could not help me and that the spare part is not available. This is completely incomprehensible to me. I currently have a Wallbox mounted on the wall that moves left and right due to the bent bracket, and every time I plug in my vehicle it reminds me of this support failure.I own four Wallbox chargers in total. The other three suffer from SIM connectivity dropouts. After rebooting the devices from the app (via local Bluetooth), they often end up in a “disconnected” state. Sometimes cutting and restoring power helps reconnect GSM, sometimes it does not. Very strange behavior.One charger is connected to evcc.io via OCPP, but it appears Wallbox has significantly reduced the number of allowed public API requests, which again makes no sense to me. There is no local API available either… Real show!I am extremely dissatisfied and truly tried everything, but:Called Customer Care – No responseRaised a support ticket from the app – No responseEmailed support with full evidence – No responseAfter-sales support is appalling. Product reliability is questionable.

Date of experience: Feb 07, 2026

Customer service none existent

Customer service none existentAI powered botWeeks to get an email from a real person. I can't call anyone to speak with someone. I waiting days for emails that don't resolve the problem. I still haven't resolved the issue

Date of experience: Feb 05, 2026

Absolutely rubbish

Absolutely rubbish. for about 9 months or so, my Pulsar Max was ok. Now it will not recognise the solar panels and cannot connect via Bluetooth. THE SERVICE FROM WALLBOX IS DISGRACEFUL. You have been warned

Date of experience: Jan 31, 2026

My Wallbox Pulsar Max charger has failed

My Wallbox Pulsar Max charger has been unusable since 28 January 2026 due to firmware fail white flashing light. All standard troubleshooting steps have been completed multiple times with no success.The real issue, however, is Wallbox’s customer support — or lack of it.I attempted to contact the helpline 5 times. On all occasions I was told I was “number one in the queue”, waited for over 30 minutes, and was then disconnected. I was forced to use the chatbot, which repeatedly walks you through scripted steps and ultimately tells you to raise a support ticket which they never replied too.The chatbot itself confirms that error, yet it simply sends you back into the same loop of raising another ticket. It appears impossible to speak to a human being or receive meaningful assistance.The charger has been out of action for over a week and I am no closer to a resolution.The product may work when everything is perfect, but if something goes wrong, you are on your own. I would strongly advise potential buyers to consider whether they are comfortable with this level of after-sales support before choosing Wallbox. Other suppliers are 365 days a year.

Date of experience: Jan 28, 2026

Zero Customer Service

Wallbox Pulsar Max failure & internal meltdown within 2 years of purchase. Absolutely zero customer service from manufacturer despite 3 year warranty. Multiple forms submitted through AI chat bot unacknowledged. Avoid at all costs.

Date of experience: Jan 28, 2026

DON’T BUY - THEY DON’T SUPPORT YOU

Date of experience: Jan 27, 2026

I agree with all the desperate and…

I agree with all the desperate and dreadful reviews outlined on Trustpilot. I have tried over several months to get some form of reply. I have entered my contact details and their extremely frustrating BOT keeps forcing me to regenerate the same information over and over again. What a shambles of a company. Don’t they realise that communication with the customer is key. They do not deserve to survive and based on their abysmal level of customer service, they probably won’t. I am just about to give up and buy another charger. The extra cost is frustrating but I see no other option. I will put my existing charger on e- bay at a “ buy now” price of £1 and free postage. That ought to get a message across.

Date of experience: Jan 26, 2026