My Wallbox Pulsar Max charger has been unusable since 28 January 2026 due to firmware fail white flashing light. All standard troubleshooting steps have been completed multiple times with no success.The real issue, however, is Wallbox’s customer support — or lack of it.I attempted to contact the helpline 5 times. On all occasions I was told I was “number one in the queue”, waited for over 30 minutes, and was then disconnected. I was forced to use the chatbot, which repeatedly walks you through scripted steps and ultimately tells you to raise a support ticket which they never replied too.The chatbot itself confirms that error, yet it simply sends you back into the same loop of raising another ticket. It appears impossible to speak to a human being or receive meaningful assistance.The charger has been out of action for over a week and I am no closer to a resolution.The product may work when everything is perfect, but if something goes wrong, you are on your own. I would strongly advise potential buyers to consider whether they are comfortable with this level of after-sales support before choosing Wallbox. Other suppliers are 365 days a year.
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Wallbox is a global company, dedicated to changing the way the world uses energy in the electric vehicle industry. Wallbox creates smart charging systems that combine innovative technology with outstanding design and manage the communication between vehicle, grid, building and charger.
Wallbox offers a complete portfolio of charging and energy management solutions for residential, semi-public and public use in more than 80 countries.
Founded in 2015, with headquarters in Barcelona, Wallbox’s mission is to facilitate the adoption of electric vehicles today to make more sustainable use of energy tomorrow. The company employs over 700 people in Europe, Asia, and the Americas.See more
