I had to order additional tiles as the original ones cracked easily. The large size meant a hefty second delivery. I was given an expected delivery date, but the confirmation email stated 'sorry, error'. The tracking number showed no movement! I called the support team, and they said they would check in and get back to me. Four hours later, I was waiting to collect the pallet with no follow-up, no tiles, and the tiler scheduled to return tomorrow with nothing to do. I haven't heard back yet but received an update from the delivery service indicating delivery is expected this afternoon.
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