I'd prefer to give no stars! I recently purchased a delivery pass, and it turned out to be a waste of money. Despite my previous online delivery orders being late, I bought the pass hoping my orders would arrive on time. Unfortunately, my first order with this pass is also late! I selected the 3-4 pm time slot, and it’s now almost 6 pm with no delivery in sight. I contacted the support team, and they tried reaching the store handling the delivery, but no one answered. Ever since the company switched to using third-party drivers, it's been one issue after another. If you live in an apartment, be prepared for your order to be left unattended in various places like the lobby or elevators. Most of the time, deliveries are simply late—on-time deliveries seem to be a rarity. If an order is late, the support representative will at least assure you it will be delivered by the end of the day, but that means I may have to wait until 11 pm for my order! UPDATE: I received my order at 8:07 pm—perhaps I should have chosen the earlier time slot to get it on time.
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