Review Time
Walmart.ca’s customer service is easily among the worst I’ve ever dealt with. Their associates are sending my banking information by email. I emailed them specifically to ask them to stop sending my banking details over email.
Over the next three days, two different associates replied to tell me they understood my request and would no longer send my banking information online — and both of those emails contained my banking information.
Yes, you read that correctly: Walmart associates emailed me my banking details in the very messages meant to reassure me that they would stop emailing my banking details.
The live chat is useless. No one helps. And it’s impossible to reach them by phone — the number they provide barely works. After less than a minute with an associate, the call drops every time.
I ordered a TV stand that arrived later than expected, and to make matters worse, all the necessary hardware for assembly was missing. The pieces required complex hardware, not just screws, so I couldn’t assemble it myself. I initiated a return process, but they only offer a refund if the item is sent back. They refuse to pick it up from my location and insist on retrieving it from the delivery address, which is my mother's home. This means I have to repack and transport a bulky, heavy item back there. I requested that they schedule the pickup for a specific date, but they arrived early, despite my clear communication that it wouldn’t be there before that date. Customer service assured me they understood, yet I have made five calls about this issue and the pickup.
Proceed with caution, as the responsibility falls on you if issues arise. A defective photo album with pages cut beyond the expected margins on nearly every page? Be prepared to contact customer support, be directed to return to the store, and then call the busy customer service line again from the store so they can communicate with their representative on your behalf. Only after the store representative confirms the item is indeed defective will they agree to reprint the order. However, they will refuse to send the new order to your home, which is the least they could do to avoid further inconvenience after delivering a defective product. The customer service representative will express regret but will not offer a better solution, insisting that you return to the store a third time to hopefully collect a better print. A subpar product and unsatisfactory customer service. It’s wiser to choose a competitor!
I sent back a $400 heater that I never used because it arrived too late. This was mentioned in a review I submitted at the company's request, but they rejected it! Now, I question the authenticity of all reviews on the platform.
AVOID ONLINE GROCERY DELIVERY. I placed my first order for grocery delivery in Edmonton, Kingsway, at 6 am for a 10-11 am slot. At 10:55, I received a text about a delay. I chose to cancel my order due to this late notification. When I called the local store, a young male representative abruptly hung up when I requested to cancel. This was quite rude. However, everyone else I spoke with from the support team and the local store assistant manager was very helpful.
I would give zero stars if possible. Someone accessed my account and used my bank card without authorization on their online platform. Over $200 was spent on baby formula, and I don't have a baby or even reside in the same area. The support team was unhelpful, simply advising me to contact my bank to dispute the charge.
Exercise caution when activating the Mastercard. During the activation process, an ID Assist service is automatically included, leading to a $20.99 monthly fee unless you actively opt out. This wasn’t clearly communicated during activation. Most credit cards already offer fraud protection without additional costs, so encountering a recurring charge for this add-on was both unexpected and frustrating. Although the details may be in the fine print, the integration of this service during activation can easily lead customers to enroll unintentionally. I suggest checking your statements right after activation and disputing any charges you didn't agree to. This experience has significantly shaken my trust in the card's transparency. I have CANCELLED this credit card for my retired parent. Disappointing!
Shopping at the company for affordable products is common, yet there are predatory practices involved. It's frustrating to discover that when inquiring about unexplained cancellations, you’re routed to a call center overseas. As consumers, we should advocate for our payments to support local employment instead of being funneled elsewhere. This diverts essential funds away from our communities. It's crucial to raise awareness about this issue, as these companies often prioritize profit over local support.
We all shop at the company for affordable goods, but we know they engage in predatory practices. I want to highlight that when you call to ask about unexplained order cancellations, you're directed to a call center overseas. As consumers, we should demand that our spending supports local communities instead of being funneled into foreign economies. This diverts vital funds away from our neighborhoods. We need to raise awareness about this issue, as these companies often prioritize profits over local support.
I'd prefer to give no stars! I recently purchased a delivery pass, and it turned out to be a waste of money. Despite my previous online delivery orders being late, I bought the pass hoping my orders would arrive on time. Unfortunately, my first order with this pass is also late! I selected the 3-4 pm time slot, and it’s now almost 6 pm with no delivery in sight. I contacted the support team, and they tried reaching the store handling the delivery, but no one answered. Ever since the company switched to using third-party drivers, it's been one issue after another. If you live in an apartment, be prepared for your order to be left unattended in various places like the lobby or elevators. Most of the time, deliveries are simply late—on-time deliveries seem to be a rarity. If an order is late, the support representative will at least assure you it will be delivered by the end of the day, but that means I may have to wait until 11 pm for my order! UPDATE: I received my order at 8:07 pm—perhaps I should have chosen the earlier time slot to get it on time.
Claim your business profile now and gain access to all features and respond to customer reviews.
