Proceed with caution, as the responsibility falls on you if issues arise. A defective photo album with pages cut beyond the expected margins on nearly every page? Be prepared to contact customer support, be directed to return to the store, and then call the busy customer service line again from the store so they can communicate with their representative on your behalf. Only after the store representative confirms the item is indeed defective will they agree to reprint the order. However, they will refuse to send the new order to your home, which is the least they could do to avoid further inconvenience after delivering a defective product. The customer service representative will express regret but will not offer a better solution, insisting that you return to the store a third time to hopefully collect a better print. A subpar product and unsatisfactory customer service. It’s wiser to choose a competitor!
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