I ordered a TV stand that arrived later than expected, and to make matters worse, all the necessary hardware for assembly was missing. The pieces required complex hardware, not just screws, so I couldn’t assemble it myself. I initiated a return process, but they only offer a refund if the item is sent back. They refuse to pick it up from my location and insist on retrieving it from the delivery address, which is my mother's home. This means I have to repack and transport a bulky, heavy item back there. I requested that they schedule the pickup for a specific date, but they arrived early, despite my clear communication that it wouldn’t be there before that date. Customer service assured me they understood, yet I have made five calls about this issue and the pickup.
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