I was promised a free trial, but they claimed they couldn't find my information while still charging my account monthly. I provided proof of the charges, yet they insisted they couldn't locate my account. When I tried to log in, I was denied access, receiving a message that my trial had ended and I needed to upgrade. After several charges, I finally received an invoice, but they only offered a partial refund. I expressed my frustration, highlighting that I was charged multiple times without being able to use the service. This is why I wish to cancel and request a refund.
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