Flew Perth-Auckland, I usually book Air NZ from Melbourne to Auckland and decided to fly direct this time. I wish I’d read the reviews beforehand as this experience was honestly worse than the cheapest Jet Star flight. I’d paid extra for seat selection - window seat, more room and closer to the front. It was a complete waste of money. My seat didn’t even have a window (which took away a bit of room on the side), there was no room to move at all and the man next to me was basically sat on top of me with how little space there was. The seats were small, very hard and uncomfortable. No one could recline their chairs either so everyone spent 7 or so hours trying to sleep upright and with no leg room. People who stood up to stretch their legs were asked to sit down even though the seat belt light was off and one of the flight attendants rolled her eyes every time someone asked a question. Air con was non existent which caused everyone to completely overheat and caused even more discomfort. The food wasn’t bad as expected for an AirNZ flight but that’s pretty much where the comparison ends. Usually on overnight flights you’re offered tea or coffee to wake up but we were only offered a cup of water and their method of handing out the cups was a little ridiculous and if you didn’t grab it fast enough you were scowled at by the flight attendant. In saying that though, most of the staff were absolutely lovely and it isn’t their fault that the plane seems totally outdated and that English isn’t their first language so we can’t hold that against them. Despite the discomfort and lack of quality normally expected of Air NZ, the pilot had done well and it was a safe enough flight. Although I would’ve booked elsewhere had I known what to expect. Also wanted to note that the 5 star reviews here are either paid for or bots because even as we exited the plane all anyone could talk about was how they will never be booking with Wamos again.
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